General Information

• Payment will be charged to your Apple ID account (App Store) or Google Play account at confirmation of purchase.
• Subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period.
• Your account will be charged for renewal within 24 hours prior to the end of the current period, and the cost of the renewal will be identified.
• You can manage your subscription and turn off auto-renewal in your App Store or Google Play account settings after purchase.
• Any unused portion of a free trial period, if offered, is forfeited when you purchase a subscription, where applicable.

FAQ

I paid for a subscription but it is not working

Try pressing 'Restore purchase.' Make sure you are signed in with the same Apple ID or Google account you used to purchase your subscription.

How do I cancel my subscription?

Subscriptions are managed by the store you purchased from:

• Apple App Store (iPhone/iPad): open Settings, tap your name, then Subscriptions. See Apple's instructions.
• Google Play (Android): open the Google Play Store app, tap your profile icon, then Payments & subscriptions, then Subscriptions. See Google's instructions.

Deleting the app does not cancel your subscription.

How do I request a refund?

Payments are processed by Apple or Google, so refunds are handled under their policies. Use Apple's Report a Problem for App Store purchases, or Google Play's refund process for Google Play purchases.

Still need help?

Email us at jmp@curecrystal.com. See also our Terms & Conditions and Privacy Policy.